Service Designer

Are you a creative and experienced service designer with a passion for making stand-out services?

Do you love when digital and physical blend together to create beautiful user experiences?

Can you lead a project and a take a team from inception to successful delivery and continuous development?

Working with SPARCK, you may get involved in...

  • Helping a large bank designing and launching a new AI powered services for businesses to manage their money
  • Helping the NHS researching and designing a new national app, as well as several other core digital health services
  • Exploring the future of travel and the role of digital services across end-to-end journeys for a major national logistics firm
  • Help a leading retailer redesign the employee experience and the role of digital play in empowering the workforce
  • Helping Amnesty unearth opportunities to improve how they identify and take action on human rights offences

In short, you will work collaboratively with our clients to design amazing products, services, and experiences.

We would like you to bring...

  • Thorough knowledge of design thinking and user-centred design
  • Experience leading service design projects with clients delivering outcomes, not just outputs
  • Experience producing high-quality service design and user experience artefacts such as personas, user journeys, prototypes, and blueprints.
  • An ability to synthesise user insights, market data and global trends – and turning them into great user experiences
  • Collaborative mindset to work with clients and developers to bring designs to life, balancing user needs, business requirements and technical constraints
  • Ability to engage in usability testing to continuously iterate ideas and designs
  • Keen interest in UX design best practices and trends, and how to incorporate these into deliverables
  • Experience running workshops with our clients and present deliverables to senior stakeholders
  • Interest in define the UX Design Process working alongside other disciplines
  • A great sense of aesthetics and how to tell a story visually. An ability to make beautiful and clear digital artefacts is essential
  • A naturally collaborative and curious mind, that strives to help others shine and the team to deliver amazing things.

You could be a service or UX designer in an agency, consultancy, or work in an in-house team. For us, it’s not just about having the right kind of professional experience, it’s as much about having a positive attitude, lots of curiosity and an ability to pick things up quickly.


SPARCK is a Strategic Design Consultancy. We are a diverse group of 50+ researchers, strategists, designers, and innovators across the UK and we are growing fast.

We are part of BJSS, the UK’s leading privately owned technology and business consultancy. This gives us a unique ability to not only design innovative solutions, but deliver them through our award-winning Agile Enterprise approach.

At SPARCK you’ll work with bright, enthusiastic people across all levels of experience and backgrounds, and you’ll learn every day.

Our culture is important and it is essential that you are keen to contribute to make SPARCK a great place to work. Read our Culture Code for more insight:

If you have a curious mind, is fun to work with and have a drive to learn while delivering great outcomes, you will love it here!

Get in touch! We’d love to hear from you!

BJSS and SPARCK are committed to equal opportunities and diversity so we want to ensure that our recruitment and selection processes are fair to all who wish to apply.

We encourage you to feel confident to let us know if you require any adjustments to be made to the application or interview process to help support you. You can do this by speaking to your BJSS/SPARCK recruitment contact. Or, if you’re not yet in touch with anyone from our recruitment team, by emailing

Get in touch

If you’d like to know more about this role or have questions about Sparck, please get in touch.

Dave Black

Talk to:

Dave Black

Digital Consultant