We're Built on a solid history.

SPARCK is the strategic design consultancy of BJSS.
With over 20 years of delivering high-quality technology projects, BJSS is one of the leading independent IT consultancies in the UK
At Sparck we build on this experience to inform our strategic design work. Large organisations have decades of legacy IT systems that can’t be replaced overnight.
We understand this.

We also know how to get stuff done, at scale, within complex organisations. We’ve been there and we’ve got the T-shirt.
We go beyond the usual design approach of most agencies and help our customers design and deliver exciting transformational change that’s grounded in delivering complex IT solutions for some of the World’s largest organisations.
With over 20 years of delivering high-quality technology projects, BJSS is one of the leading independent IT consultancies in the UK.
At SPARCK we build on this experience to inform our strategic design work. Large organisations have decades of legacy IT systems that can’t be replaced overnight. We understand this.

We also know how to get stuff done, at scale, within complex organisations. We’ve been there and we’ve got the T-shirt.
We go beyond the usual design approach of most agencies and help our customers design and deliver exciting transformational change that’s grounded in delivering complex IT solutions for some of the world’s largest organisations.

Amazon was born digital.
Most businesses weren't.

We're outcome driven.

We focus on providing solutions that are relevant to organisations of all sizes; from hands-on consulting through to a full-cycle service design process.

SERVICE DESIGN

What is it?

Service Design is a framework for clarifying and improving how organisations deliver products and services to their customers.

The most visible aspect is often the user experience, but great services are built on strong underlying platforms and encompass not only technology but also people, processes and infrastructure too.

How does it help?

Good service is critical for all organisations as it is the difference between winning and losing. Service design helps organisations understand their customers and build products & services that will ultimately lead to bottom line growth or improved efficiency.

We deliver:

The main outcome from a service design project is a Service Blueprint; a detailed design that explains how a new service will be delivered and encompasses technology, people, processes and infrastructure.
Service Design Blueprint
Delivery Roadmap
BJSS Proposal
Working Prototype
Business Case
Enterprise Architecture Map

PROTOTYPE LAB

What is it?

One of the principles of design thinking is ‘creating by doing’. It’s a practical approach to developing new products, services and ways of working. This fits perfectly with the digital age and the need for fast, agile transformation.

A prototype lab is a very practical way to take a problem, some smart people, some tools and a defined time and create working solutions. Working solutions that not only prove out an idea, often with real customers, but also an understanding of the true business case and what it will take to deliver a fully working, scalable solution.

How does it help?

Creating a working prototype of a solution helps understand the potential of an idea and what it will take to deliver it. In a traditional waterfall approach to delivering projects, teams typically spend a long time completing analysis, perfecting a detailed design and then building a solution ready for user testing.

It’s often months in-between a project starting or customer asking for a feature and its  delivery and in that time all sorts of interpretations and changes will have been made. As a result, large, traditional projects often fail to deliver the promise of their business case.

We deliver:

By taking a prototype approach, this process is short circuited. An idea is quickly turned into a working solution that a customer can see and experience in hours or days. The feedback is immediate. There’s no wasted time, mistakes can be shut down quickly and the true value of a business case and what it will take to deliver a scalable solution are better understood. Ultimately, it saves money.
Write-up
BJSS / Sparck Proposal
Working Prototype
Business Case
Delivery Roadmap

CONSULTING

What is it?

At SPARCK we work with people to shape and form strategies and solutions, test out innovative ideas and ultimately help them realise value through their implementation. We help our clients transform and realise value either through growth or improved efficiency.

We use a proven lean-based approach to help our clients quickly test the viability and value of new, innovative ideas. Our approach enables organisations to act, measure and learn in hours and days rather than weeks and months.

How does it help?

Most organisations realise that they must embrace digital technologies like data analytics, mobile, social media and cloud as part of their core operating model in order to meet the demanding expectations of their customers and defend against non-traditional competitors. They also know they must do it at speed and with flexibility.

However, although they understand this, most organisations aren’t tech start-ups and typically have decades’ worth of infrastructure investment in terms of people, processes and IT. They can’t just ‘pivot’ like a start-up.

We deliver:

We understand this and work with our clients in an open and collaborative manner to bridge the gap between the existing and the new. We work with clients to quickly come up with innovative solutions that are firmly rooted in pragmatic delivery, supported by realistic plans and viable business cases.
Research Paper
Business Case
'Art of the Possible'
Target Operating Model
Enterprise Architecture Map
Design Blueprint
BJSS / Sparck Proposal

Hackathon

What is it?

The purpose of a hackathon is to take a problem, some smart people, 2-5 days and produce a digital solution. It’s a high-intensity, hands-on method for creating working  software.

Typically, the team is made up of people from a divergent set of backgrounds, from both Sparck and a client. Their common aim is to quickly innovate and find new  sources of value by building things.

How does it help?

Hackathons are a great way to innovate, tap into the collective knowledge of a diverse group of people. They can produce an accelerated prototype with the benefits of providing insights into what works and what doesn’t and the true worth of a business case and what it will take to deliver a scalable solution. 

They are also a fantastic way to educate people in the art of the possible and to kick-start new ways working. They can help create a transformational moment, not only with end users, but also within traditional IT teams too. Many organisations have been delivering IT solutions in a traditional waterfall approach for decades and moving to a more flexible Agile approach is a massive shift. A hackathon can be just the thing that helps ‘switch the light on’ and provide the insight into the way forward.

We deliver:

We organise, plan and run collaborative hackathons with client teams. The outputs of which deliver not only the benefits described above, but also a set of documents that can be used to support a business case for a scalable solution, new ways of working and a plan for taking the next step.
Write-up
BJSS / Sparck Proposal
Working Prototype
Comms Package
Business Case
Delivery Roadmap

We're outcome driven.

We focus on providing solutions that are relevant to organisations of all sizes; from hands-on consulting through to a full-cycle service design process.

What is it?

Service Design is a framework for clarifying and improving how organisations deliver products and services to their customers.

The most visible aspect is often the user experience, but great services are built on strong underlying platforms and encompass not only technology but also people, processes and infrastructure too.

How does it help?

Good service is critical for all organisations as it is the difference between winning and losing. Service design helps organisations understand their customers and build products & services that will ultimately lead to bottom line growth or improved efficiency.

We deliver:

The main outcome from a service design project is a Service Blueprint; a detailed design that explains how a new service will be delivered and encompasses technology, people, processes and infrastructure.
Service Design Blueprint
Delivery Roadmap
BJSS Proposal
Working Prototype
Business Case
Enterprise Architecture Map

What is it?

One of the principles of design thinking is ‘creating by doing’. It’s a practical approach to developing new products, services and ways of working. This fits perfectly with the digital age and the need for fast, agile transformation.

A prototype lab is a very practical way to take a problem, some smart people, some tools and a defined time and create working solutions. Working solutions that not only prove out an idea, often with real customers, but also an understanding of the true business case and what it will take to deliver a fully working, scalable solution.

How does it help?

Creating a working prototype of a solution helps understand the potential of an idea and what it will take to deliver it. In a traditional waterfall approach to delivering projects, teams typically spend a long time completing analysis, perfecting a detailed design and then building a solution ready for user testing.

It’s often months in-between a project starting or customer asking for a feature and its  delivery and in that time all sorts of interpretations and changes will have been made. As a result, large, traditional projects often fail to deliver the promise of their business case.

We deliver:

By taking a prototype approach, this process is short circuited. An idea is quickly turned into a working solution that a customer can see and experience in hours or days. The feedback is immediate. There’s no wasted time, mistakes can be shut down quickly and the true value of a business case and what it will take to deliver a scalable solution are better understood. Ultimately, it saves money.
Write-up
BJSS / Sparck Proposal
Working Prototype
Business Case
Delivery Roadmap

What is it?

At Sparck we work with people to shape and form strategies and solutions, test out innovative ideas and ultimately help them realise value through their implementation. We help our clients transform and realise value either through growth or improved efficiency.

We use a proven lean-based approach to help our clients quickly test the viability and value of new, innovative ideas. Our approach enables organisations to act, measure and learn in hours and days rather than weeks and months.

How does it help?

Most organisations realise that they must embrace digital technologies like data analytics, mobile, social media and cloud as part of their core operating model in order to meet the demanding expectations of their customers and defend against non-traditional competitors. They also know they must do it at speed and with flexibility.

However, although they understand this, most organisations aren’t tech start-ups and typically have decades’ worth of infrastructure investment in terms of people, processes and IT. They can’t just ‘pivot’ like a start-up.

We deliver:

We understand this and work with our clients in an open and collaborative manner to bridge the gap between the existing and the new. We work with clients to quickly come up with innovative solutions that are firmly rooted in pragmatic delivery, supported by realistic plans and viable business cases.
Research Paper
Business Case
'Art of the Possible'
Target Operating Model
Enterprise Architecture Map
Design Blueprint
BJSS / Sparck Proposal

What is it?

The purpose of a hackathon is to take a problem, some smart people, 2-5 days and produce a digital solution. It’s a high-intensity, hands-on method for creating working  software.

Typically, the team is made up of people from a divergent set of backgrounds, from both Sparck and a client. Their common aim is to quickly innovate and find new  sources of value by building things.

How does it help?

Hackathons are a great way to innovate, tap into the collective knowledge of a diverse group of people. They can produce an accelerated prototype with the benefits of providing insights into what works and what doesn’t and the true worth of a business case and what it will take to deliver a scalable solution. 

They are also a fantastic way to educate people in the art of the possible and to kick-start new ways working. They can help create a transformational moment, not only with end users, but also within traditional IT teams too. Many organisations have been delivering IT solutions in a traditional waterfall approach for decades and moving to a more flexible Agile approach is a massive shift. A hackathon can be just the thing that helps ‘switch the light on’ and provide the insight into the way forward.

We deliver:

We organise, plan and run collaborative hackathons with client teams. The outputs of which deliver not only the benefits described above, but also a set of documents that can be used to support a business case for a scalable solution, new ways of working and a plan for taking the next step.
Write-up
BJSS / Sparck Proposal
Working Prototype
Comms Package
Business Case
Delivery Roadmap

Service Design is the next challenge
for making Government Digital.

The Prototype Phase

The Prototype phase is typically three weeks.

This is where we build tangible products, services and ways of working. We design and develop with a Lean start-up mentality.

 

Inputs:

Outputs:

User
Usability Testing
Interviews
User Analytics
Persona Testing
UI Designs
Usable Prototype
Product
Agile Develop & Build
SCRUM Master
Solution Testing
Divergent Thinkers Validation
Product Showcase
Working Prototype
Business
Delivery Plan
Team Definition
Business Case Development
Business Case v2
Delivery Plan

The Research Phase

The research phase is typically two weeks, although it can be accelerated.

During this stage we do an in-depth, design-led analysis of our client's problem and identify touch-points & needs.

 

Inputs:

Outputs:

User
Surveys & Observations
Focus Groups
User Needs & Tasks
User Journeys
Personas
User Journeys
Defined Personas
Product
Heuristic Analysis
Ideation Workshops
Ecosystem Maps
Market & Competitor Analysis
Content Audit
Product Analysis
Site Map
Impact Assessment
Best Practice
UX Strategy
Business
Business Needs
Business Rules
Data Analysis
Business Processes
Functional Architecture
Opportunity Map
Technical Analysis

The Design Phase

The Design phase is typically three weeks, though can be accelerated as required.

During this stage we start to build a solution around our users and business needs.

 

Inputs:

Outputs:

User
Persona Activity
Ideation Workshops
User Flows
Concept Wireframe
Concept Demo
Product
Service Blueprinting
Solution Design
Divergent Thinkers
Change Drivers Visualisation
Sketching & Design Games
Service Design Blueprint
Business
Impact Analysis
Technical Architecture 
Data Analysis
Business Processes
Information Architecture
Technical Architecture
Business Case v1

A tried and tested design model.

Our framework combines a lean approach with design thinking, and covers the entire journey from research to the delivery of a working prototype.

Built on a solid foundation.

knowledge of six industries

2 decades experience

 Enterprise agile

118k oil trades

european business award

$900m FX Traded

86.4m NHS messages delivered

delivery focussed

Global client base

knowledge of six industries

2 decades experience

BJSS Enterprise agile

86.4m NHS messages delivered

118k oil trades

european business award

$900m FX Traded

delivery focussed

global client base